Browser:

Google Chrome 30 and above

Microsoft Edge

Microsoft Internet Explorer 11

Firefox 42 and above

Safari 8 and above

Opera 15 and above

Desktop operating systems:

Windows 7 (latest service pack)

Windows 8.1 (latest service pack)

Windows 10 (latest version)

OS X 10.10 and above

Mobile operating systems:

iOS 9 and above

Android 4.4 and above

Desktop Browser HLS HTML5 HLS Flash

Chrome 30+

Firefox 42+

Microsoft Edge¹

Microsoft Internet Explorer 11 ¹

Safari 8 and above

Opera 15 and above

¹ Windows 8+ only:

OS and Browser HLS HTML5

Safari on IOS 3+

Chrome on Android 4.0+

Firefox on Android 4.0+

Windows Phone

Security Settings:

For full functionality of this site it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser.

Internet connection:

Minimum recommended bandwidth speeds for video webcasts are 600 kbps for narrowband and 2,5 MBps or above for HD video. Use this link to check your bandwidth:Bandwidth Check

System Check:

Mac OS X

Windows Vista

Windows 7

Windows 8

Windows 8.1

Windows 10

Safari (12.0)

Internet Explorer 11+

Microsoft Edge

Firefox 42+

Chrome 30+

Opera 15+

Troubleshooting:

Below is a series of steps to follow to help determine and correct any issues with your equipment that may be causing poor performance.

If your video becomes choppy, please pause the video, keep it paused for a while and then resume playback.

If your video completely freezes, refresh the page in your browser or close it and re-open again.

If you can't hear any sounds, please check if you can hear sound from other sources (e.g. Youtube) to make sure your speakers are on and working. Make sure to try headphones too. Check the speaker icon on the Videoplayer at the bottom left corner of the player and make sure it is not muted.

Make sure you only have one browser window or tab open– otherwise you might have two instances of the webcast playing which will cause an annoying echo.Close unnecessary applications– Multiple apps running can slow down the video performance and hog bandwidth.

Reboot your computer– Helps to clear the browser cache and re-establish a connection with the streaming server.Make sure your internet service is fast enough– Most of our broadcasts require that you have a broadband internet connection with at least a 600 kbps download throughput. If not, you may experience buffering delays.

Update your browser– Best video performance is attained by using the most recent version of your web browser software.

Clear the Cache and cookies in your Browser– If refreshing your browser didn’t work then forcing the browser to clear its cache is the next step.

Contact:

If you cannot find all the answers you need, you can contact our Helpdesk. (we provide support during office hours which are Mondays to Fridays 09:00 to 18:00HKT)